Last updated: 9 September 2026
Your Property Expert Pty Ltd, trading as Your Property Expert Estate Agents (“we”, “us” or “our”), respects your privacy and handles personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable laws.
Information we collect
Depending on your dealings with us, we may collect:
- Your name, address, email address and telephone number
- Open-home and property inspection attendance details
- Property enquiries, offers and transaction information
- Identification documents and date of birth
- Property ownership information
- Rental applications, employment, income, references and tenancy records
- Bank account and payment information
- Communications with us
- Information required for identity verification and AML/CTF compliance
- Website usage information, including cookies and IP addresses
How we collect information
We may collect information directly from you when you:
- Attend an open home, private inspection or auction
- Enquire about, buy, sell, rent or manage a property
- Submit an offer, rental application or appraisal request
- Contact us through our website, telephone, email, SMS or social media
- Enter into an agency agreement, tenancy agreement or other arrangement with us.
We may also receive information from property portals, referees, employers, landlords, vendors, solicitors, conveyancers, government records and authorised service providers.
Open homes and inspections
When you attend an open home or private inspection, we may request your name, mobile number and email address.
We collect this information to:
- Maintain property and occupant security
- Record attendance
- Respond to your enquiry
- Provide information and obtain feedback
- Follow up your interest
- Tell you about similar properties or relevant real estate services.
If you do not provide the information reasonably requested, we may be unable to admit you to the property or provide certain services.
You can opt out of marketing communications at any time.
How we use your information
We may use personal information to:
- Provide sales, leasing and property management services
- Process enquiries, offers and rental applications
- Communicate with vendors, purchasers, landlords and tenants
- Manage properties, tenancies, payments, repairs and inspections
- Verify identities and comply with AML/CTF obligations
- Protect properties, occupants, clients and staff
- Prevent fraud and resolve complaints
- Meet our legal and regulatory obligations
- Provide relevant property and market information.
Disclosure of information
Where reasonably necessary, we may disclose information to:
- Vendors, purchasers, landlords and tenants
- Solicitors, conveyancers, accountants and mortgage brokers
- Referees, employers and authorised representatives
- Strata managers, tradespeople, insurers and property service providers
- Property portals, CRM, inspection and property-management platforms
- Identity-verification and AML/CTF service providers
- Government agencies, courts, tribunals, regulators and AUSTRAC
- Our technology, cloud storage and professional service providers.
We do not sell personal information to unrelated third parties.
Some providers may store information or allow authorised access from outside Australia. Where applicable, we take reasonable steps to ensure personal information is appropriately protected.
Marketing
We may contact you about a property you enquired about, similar properties, market updates and our real estate services.
You may unsubscribe using the option in our messages or by contacting us. Opting out of marketing will not prevent necessary communication about an existing enquiry, transaction, tenancy or agreement.
Security and retention
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, modification and disclosure.
We retain information only for as long as reasonably necessary or as required by agency, taxation, tenancy and AML/CTF laws. Information that is no longer required will be securely destroyed or de-identified.
Access, correction and complaints
You may ask to access or correct personal information we hold about you.
If you have a privacy concern, please contact our Privacy Officer. We will investigate your concern and aim to respond within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au or 1300 363 992.
Contact details
Privacy Officer
Your Property Expert Pty Ltd
Trading as Your Property Expert Estate Agents
Shop 19/2 Conferta Avenue
Tallawong NSW 2762
Telephone: (02) 8631 0038
Email: info@yourpropertyexpert.com.au
Website: www.yourpropertyexpert.com.au
We may update this policy when our practices, service providers or legal obligations change. The latest version will be available on our website.